Terms of Service

Welcome to VelaBella. These Terms of Service apply when you access our website, place an order or purchase products from us.

By using our website or placing an order, you agree to these Terms of Service, together with our Shipping & Delivery Policy, Returns & Refunds Policy and Privacy Policy.

1. Online Store

VelaBella operates an online store offering handbags, clutches, accessories and related products.

You may only use our website and services for lawful purposes. You may not attempt to interfere with the operation or security of the website or use our content for unlawful or unauthorised purposes.

2. Products

We make every reasonable effort to display our products, colours, materials and other details as accurately as possible.

However, colours may appear slightly different depending on your device, screen settings and lighting.

Product availability may change without notice.

3. Pricing

All prices displayed on the VelaBella website are shown in South African Rand (ZAR) unless otherwise stated.

The price displayed at checkout, together with any applicable delivery charges, will be shown before you complete your purchase.

We reserve the right to update our prices, promotions and offers from time to time. Changes will not affect orders that have already been completed and paid for, except where required or permitted by law.

If we discover an obvious pricing or website error affecting an order, we will contact you as soon as reasonably possible to explain the issue and provide the available options in accordance with applicable law.

4. Orders and Payment

An order is placed when you complete the checkout process and submit payment through the payment methods available on our website.

You are responsible for ensuring that the information supplied when placing your order is complete and accurate, including your name, contact information and delivery address.

VelaBella may contact you if additional information is required to process or deliver your order.

5. Stock Availability

Products displayed on our website may occasionally become unavailable due to stock levels or demand.

If a product you have ordered is temporarily out of stock, we will keep you updated regarding the expected delivery timeframe.

Our current estimated delivery timeframes are:

In-stock products: 2–4 business days
Out-of-stock products: 8–10 business days

Further information is available in our Shipping & Delivery Policy.

If we are unable to fulfil an order, we will contact you and provide the options available to you, which may include a refund where appropriate.

6. Order Cancellations

If you would like to cancel or make changes to an order, please contact VelaBella as soon as possible.

If your order has not yet been processed or dispatched, we will make reasonable efforts to accommodate your request.

If the order has already been dispatched, it may need to be handled as a return in accordance with our Returns & Refunds Policy and applicable South African consumer law.

Nothing in this section limits any cancellation or cooling-off rights that may apply to an electronic transaction under South African law.

7. Shipping and Delivery

All orders require approximately 1–2 business days for processing before they are dispatched.

Once processing is complete, estimated delivery timeframes are:

In-stock products: 2–4 business days
Out-of-stock products: 8–10 business days

Please note that the 1–2 business day processing period is separate from the estimated delivery timeframe.

Delivery estimates and other shipping conditions are set out in our Shipping & Delivery Policy.

Customers are responsible for providing accurate and complete delivery information.

VelaBella will make reasonable efforts to assist with delivery issues and courier enquiries. Delivery may occasionally be affected by circumstances outside our reasonable control.

8. Returns and Refunds

VelaBella offers eligible change-of-mind returns within 14 days of receiving an order, subject to the conditions in our Returns & Refunds Policy.

Different rights may apply where a product is defective, damaged or incorrectly supplied.

Please refer to our Returns & Refunds Policy for full details.

9. Website Information and Availability

We aim to keep the VelaBella website accurate, secure and available. However, we cannot guarantee that the website will always operate without interruptions, technical errors or temporary downtime.

We may update, maintain or modify parts of the website when reasonably necessary.

10. Intellectual Property

Unless otherwise stated, the VelaBella name, branding, logos, website design, product photography, graphics, written content and other original material displayed on our website belong to VelaBella or are used with appropriate permission.

You may not copy, reproduce, distribute, sell or commercially use our protected content without prior permission.

11. Third-Party Services

Our website may use third-party services to provide functions such as payment processing, website hosting and delivery.

The use of certain third-party services may also be subject to the applicable provider's terms and privacy practices.

12. Limitation of Liability

To the extent permitted by South African law, VelaBella will not be responsible for losses arising solely from circumstances outside our reasonable control or from the customer's misuse of our products or website.

Nothing in these Terms is intended to exclude or limit liability or consumer rights where doing so would be prohibited by applicable South African law.

13. Personal Information

Personal information collected through our website will be handled in accordance with our Privacy Policy and applicable South African data protection requirements.

Information may be shared with service providers where reasonably necessary to process payments, fulfil orders, deliver purchases or operate our store.

14. Changes to These Terms

We may update these Terms of Service when reasonably necessary to reflect changes to our store, services, policies or legal requirements.

The Terms applicable to an order will generally be those in effect when the order is placed, subject to applicable law.

15. South African Law

These Terms of Service are governed by the laws of the Republic of South Africa.

Nothing contained in these Terms is intended to waive, restrict or exclude rights that cannot legally be waived under the Consumer Protection Act 68 of 2008, Electronic Communications and Transactions Act 25 of 2002, or other applicable South African legislation.

16. Contact Us

If you have any questions about these Terms of Service, an order or any of our policies, please contact the VelaBella team through the contact details provided on our website.